Shipping policy

Shipping and Delivery Production Timeline: Our products are handcrafted in small batches. While we strive to meet our stated processing timelines, production times may vary, especially during peak holiday seasons.

Shipping Address Accuracy: We ship to the exact address provided at checkout. StoryBox Denver is not responsible for orders that are lost, delayed, or returned to sender due to incorrect or incomplete shipping information provided by the customer.

Carrier Delays & Damages: Once your package is handed over to the shipping carrier (such as USPS or UPS), we are no longer liable for shipping delays, transit weather conditions, or mishandling by the postal service. However, if your order arrives damaged, please contact us immediately so we can help resolve the issue.